Return and Refund Policy

30-Day Return Window

We accept eligible return requests within 30 days of delivery.

Return Conditions

Items must be unused, unopened, and in their original packaging. Opened or used products are not eligible for return.

Return Shipping

For approved returns, return shipping is covered by Roviqel. Please contact us before sending any item back so we can review the request and provide return instructions.

How to Start a Return

Email service@roviqel.com with your order number, the email used at checkout, and the reason for your return request.

Refunds

After an approved returned item is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, incorrect, or missing an item, contact us as soon as possible with your order number and clear photos so we can help review the issue.